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Frequently Asked Questions
Do I need to host surveySwift on my own servers?
No,
surveySwift is an ASP platform. This means that all the software is hosted
on secure servers with very high bandwidth allowances. You access your area of
the platform with your own user names and password.
Do I require my
own SSL certificate?
How many people
can use surveySwift
at the same time?
There
are three levels of users on the system, Administrator, Manager and Simple
User. The administrator can set up different groups of users that can use the
system simultaneously but in totally unrelated areas. You could, for example,
have one group within HR that is conducting employee surveys, whilst another
group in Marketing is undertaking customer surveys. The Administrator sets up the
permissions required for each group. The Manager operates at group level and
has permissions to authorise surveys and manage panels. The Simple User can
build and test questionnaires but would not be given authority to launch
surveys or manage panels. It is up to each client company to decide how they
wish to set the permissions.
How easy is it to build a
Questionnaire in surveySwift?
The
important thing to remember is to have a clear idea of the questions you wish
to ask, with any conditional branching and other filtering worked out in
advance. However, if you do make a mistake while creating your questionnaire or
wish to make changes to the logic, this easy to do – you can actually build
questionnaires ‘on the fly’, inserting questions and logic as you think of them
but we do not recommend this approach for large questionnaires. Please click here to see the easy-to-use
questionnaire interface.
Easy-to-understand menus visually drive the system and you can test your
questionnaire as you progress. If you
are using conditional branching you should set the questions first and then
apply the ‘filters’ to
set your conditional branching.
How do I create a basic
survey using surveySwift?
We
offer a Getting Started Guide but these are the basics:
Log on to surveySwift and
you will see the main navigation page.
Select Questionnaire – if you can use Word you can use our intuitive menus and construct your
questions.
Build in the branching logic and other filters to ensure that each
respondent is presented only with questions that are relevant to answers to
previous questions.
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Add multimedia – you can add pictures, video and MP3.
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Test the questionnaire – at all stages of building to check validity of
logic.
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Launch the survey either via e-mail, linked a pre-selected panel of
respondents, or by embedding it in your website.
- Review and analyse your responses by viewing them in real time as they
come in. You can download the responses into SPSS or Excel formats for father analysis
and reporting.
Can I create skip
logic using surveySwift (conditional branching)?
You
can customise the path a respondent takes through the questionnaire by using
the sophisticated filters in surveySwift.
This is a proven way to reduce dropouts and frustration on the part of the
respondent. It also helps to improve the quality of the data you gather.
Can I brand my surveySwift licence
with my own logos and style?
Yes,
you can either supply us with your electronic artwork as style sheets, or just
give us the basic jpg etc and we will arrange for them to be integrated into
the platform.
Can I choose
themes for my questionnaires?
Yes
the system comes with a selection of themes, as well as the ability for you to
create your own. You may add images to
headers and footers as well as creating ‘wallpaper’. The text and background
colours can be set to your own choosing.
It is really as simple as point and click.
Can
an unlimited number of respondents access survey at the same time?
Yes,
surveySwift is a web-based survey
system. We provide high bandwidth and robust servers so you can have hundreds
of respondents participating at the same time.
They can respond from anywhere in the world so long as they can access
the Internet.
Who should use surveySwift?
Business
managers and professionals who recognise that the success of their business and
organisations depends ultimately on the perceptions of customer, employees and
other interested parties. Every decision-maker in every size of business, in
virtually every industry can benefit from the knowledge to be gained from using
surveySwift. Take the guesswork out of
your decisions!
What is a Panel?
A
panel is a master database, installed on the platform, that contains all the
people you might wish to contact for any survey. Thus it could contain all your
employees and all your customers, or potential customers who have visited your
stand at an exhibition. You then make a selection from this panel of the people
to whom you wish to send each particular survey. You can specify selection
criteria and quotas within criteria for individual surveys.
Can I use surveySwift to
build a Panel?
Yes,
it is an ideal tool to create panels from, for example, a website. You can
define the data you want to capture for your Panel. From the Administration
area you can download the data accumulated from the questionnaires, sort it and
reload load it into a Panel or keep updating the Panel.
Do I need training to use surveySwift?
When
you buy your licence plus the supportSwift Service and Support Agreement we provide one
day’s training on-site training for two people plus a second day to be taken to
suit yourself. Because the system is so intuitive to use you will find it easy
to learn. However, our support desk is
always available Monday to Friday 9:00 a.m. to 5:30 p.m., in addition to our
on-line help pages available from our web site.
How do I ‘see’ the results
of my surveySwift survey?
surveySwift has a comprehensive reporting system that allows you to view in
real-time the results of the surveys. These are expressed graphical,
numerically and in percentages. The system allows you to perform cross-question
between questions. All the response data can be downloaded into SPSS or Excel
for further analysis and reporting.
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